This guide brings readers the easy-to-use tips that will bring them confidence in all situations - even the awkward ones: from phrases to use and avoid to tips on effective email and phone messages that will get people to respond.
About the Author
Leil Lowndes is an internationally-acclaimed communications expert and founder and director of ‘The Project’, a sexual research and counselling organisation based in New York. She has 20 years’ worth of experience consulting, giving lectures and holding seminars in communication skills for corporations, associations, and governments around the world.
Her work has been translated into 19 languages, and critically acclaimed by both Time magazine and The New York Times.
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