Advanced Search Request a Book

ORDERS

Readings Orders 0

DEMANDS

Readings Demands 0

Customer Mania: It's Never Too Late To Build a Customer-Focused Company
[Paperback - 2016]
ken blanchard
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $16
Our Price: Rs.2745 Rs.2333
Standard Discount: 15%
You Save: Rs.412
Category: Business
Sub-category: Sales & Marketing
Publisher: Free Press Usa | ISBN: 9780743270298 | Pages: 208
Shipping Weight: .185 | Dimensions: null

Description

In Customer Mania!, Ken Blanchard, one of America s biggest bestselling authors and inspiring business leaders, writes of the key to customer service--creating a people-oriented, performance-driven, customer-first organization.
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world s largest restaurant company, Yum!--owner of KFC, Taco Bell, Pizza Hut, Long John Silver s, and A&&W Restaurants--the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps:

- Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.
- Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.
- Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture.
- Build the Right Kind of Leadership. You can t do it all yourself, so let your people put their own brains to work and then support them all the way.

By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company s overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer s.

About the Author

Kenneth Hartley Blanchard is an author, business consultant and motivational speaker. His writing career includes 60+ published books, most of which are co-authored books.

Jim Ballard has written a number of inspirational books, including Mind Like Water and What s the Rush? He has coauthored several popular books along with bestselling business guru Ken Blanchard. Teachings of the worldrenown author and yogi Paramahansa Yogananda inspired Jim to write this wave fable. Jim is a business consultant, hospice volunteer, and Big Brother. He lives in Amherst, Massachusetts.

Also by the Same Author

View All
The Little Book Of Coaching: Motivating People To Be Winners
[Paperback - 2010]
ken blanchard
In Stock
List Price: 250INR
Our Price: Rs.495 Rs.445
Standard Discount: 10%
You Save: Rs.50
Big Bucks! Make Serious Money For You And Your Company
[Paperback - 2010]
ken blanchard
In Stock
List Price: 125INR
Our Price: Rs.395 Rs.355
Standard Discount: 10%
You Save: Rs.40
Leadership And The One Minute Manager
[Paperback - 2004]
ken blanchard
In Stock
List Price: £9.99
Our Price: Rs.2045 Rs.1840
Standard Discount: 10%
You Save: Rs.205
The New One Minute Manager
[Paperback - 2015]
ken blanchard
In Stock
List Price: £9.99
Our Price: Rs.1995 Rs.1795
Standard Discount: 10%
You Save: Rs.200
One Minute Mentoring
[Paperback - 2017]
ken blanchard
In Stock
List Price: £9.99
Our Price: Rs.2045 Rs.1840
Standard Discount: 10%
You Save: Rs.205
Simple Truths Of Leadership: 52 Ways To Be A Servant Leader And Build Trust
[Hardback - 2022]
ken blanchard
Out of Stock
Availability in 4-6 weeks on receipt of order
List Price: $22.95
Our Price: Rs.3195 Rs.2875
Standard Discount: 10%
You Save: Rs.320
Who Killed Change? Solving The Mystery Of Leading People Through Change
[Paperback - 2009]
ken blanchard
On Demand
Availability in 2-4 weeks on receipt of order
List Price: £9.99
Our Price: Rs.2295 Rs.1951
Standard Discount: 15%
You Save: Rs.344
The Leadership Pill: The Missing Ingredient In Motivating People Today
[Paperback - 2004]
ken blanchard
On Demand
Availability in 2-4 weeks on receipt of order
List Price: £7.99
Our Price: Rs.1995 Rs.1696
Standard Discount: 15%
You Save: Rs.299
Putting The One Minute Manager To Work: A Practical Guide To Improving Performance
[Paperback - 2013]
ken blanchard
On Demand
Availability in 2-4 weeks on receipt of order
List Price: £8.99
Our Price: Rs.1895 Rs.1611
Standard Discount: 15%
You Save: Rs.284
Self Leadership And The One Minute Manager
[Paperback - 2018]
ken blanchard
On Demand
Availability in 2-4 weeks on receipt of order
List Price: £9.99
Our Price: Rs.2245 Rs.1908
Standard Discount: 15%
You Save: Rs.337
Whale Done: The Power Of Positive Relationships
[Paperback - 2019]
ken blanchard
On Demand
Availability in 2-4 weeks on receipt of order
List Price: £10.99
Our Price: Rs.1845 Rs.1568
Standard Discount: 15%
You Save: Rs.277
You Are What You Believe:Simple Steps To Transform Your Life
[Paperback - 2016]
ken blanchard
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $14.95
Our Price: Rs.3395 Rs.2886
Standard Discount: 15%
You Save: Rs.509

Bestsellers in Business

View All
Who Moved My Cheese? An Amazing Way To Deal With Change In Your Work And In Your Life
[Paperback - 1999]
dr spencer johnson
In Stock
List Price: £8.99
Our Price: Rs.1295 Rs.1165
Standard Discount: 10%
You Save: Rs.130
Principles: Life And Work
[Hardback - 2017]
ray dalio
In Stock
List Price: £30
Our Price: Rs.7795 Rs.7015
Standard Discount: 10%
You Save: Rs.780
Tools Of Titans: The Tactics, Routines And Habits Of Billionaires, Icons And World-Class Performers
[Paperback - 2016]
timothy ferriss
In Stock
List Price: £25
Our Price: Rs.4095 Rs.3685
Standard Discount: 10%
You Save: Rs.410
Linchpin: Are You Indispensable? How To Drive Your Career And Create A Remarkable Future
[Paperback - 2018]
seth godin
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £9.99
Our Price: Rs.2195 Rs.1975
Standard Discount: 10%
You Save: Rs.220
Atomic Habits: An Easy And Proven Way To Build Good Habits And Break Bad Ones
[Paperback - 2018]
james clear
In Stock
List Price: £17.99
Our Price: Rs.3895 Rs.3505
Standard Discount: 10%
You Save: Rs.390
The Laws Of Human Nature
[Paperback - 2019]
robert greene
In Stock
List Price: $25
Our Price: Rs.4995 Rs.4495
Standard Discount: 10%
You Save: Rs.500
The Wealth Of Nations
[Paperback - 2003]
adam smith
Out of Stock
Availability in 4-6 weeks on receipt of order
List Price: $9.99
Our Price: Rs.2445 Rs.2200
Standard Discount: 10%
You Save: Rs.245
Freakonomics: A Rogue Economist Explores The Hidden Side Of Everything
[Paperback - 2009]
steven d. levitt
In Stock
List Price: £5.99
Our Price: Rs.1395 Rs.1255
Standard Discount: 10%
You Save: Rs.140
Rich Dad Poor Dad: What The Rich Teach Their Kids About Money That The Poor And Middle Class Do Not!
[Paperback - 2017]
robert t. kiyosaki
In Stock
List Price: $8.99
Our Price: Rs.2295 Rs.2065
Standard Discount: 10%
You Save: Rs.230
Chip War: The Fight For The World's Most Critical Technology
[Paperback - 2022]
chris miller
On Demand
Availability in 2-4 weeks on receipt of order
List Price: £14.99
Our Price: Rs.4195 Rs.3566
Standard Discount: 15%
You Save: Rs.629
The World For Sale: Money, Power And The Traders Who Barter The Earth's Resources
[Paperback - 2022]
javier blas
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £10.99
Our Price: Rs.2395 Rs.2155
Standard Discount: 10%
You Save: Rs.240
How Big Things Get Done: The Surprising Factors Behind Every Successful Project, From Home Renovations To Space Exploration
[Paperback - 2023]
bent flyvbjerg
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £16.99
Our Price: Rs.3845 Rs.3460
Standard Discount: 10%
You Save: Rs.385