Advanced Search Request a Book

ORDERS

Readings Orders 0

DEMANDS

Readings Demands 0

Wired and Dangerous:How Your Customers Have Changed and What To Do about It
[Paperback - 2011]
chip r. bell
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $19.95
Our Price: Rs.4845 Rs.4118
Standard Discount: 15%
You Save: Rs.727
Category: Business
Sub-category: Sales & Marketing
Publisher: Berrett-koehler Publishers | ISBN: 9781605099750 | Pages: 264
Shipping Weight: .387 | Dimensions: 5.5 x .76 x 8.5 inches

Description

Customers today are picky, fickle, vocal, and “all about me” vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back—with a single snarky video or damning review gone viral, they can bring down a company. To succeed in this new world, it is vital that customers are treated not as cash machines but as collaborators. Chip Bell and John Patterson analyze this service revolution and provide a tested formula for transforming today’s edgy customers into eager partners. Using real-world examples, they detail compelling methods and pragmatic tools for bringing harmony and balance to a relationship that was out of whack even before the Internet.

About the Author

null

Also by the Same Author

View All
Customers As Partners:Building Relationships That Last
[Hardback - 1996]
chip r. bell
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $24.95
Our Price: Rs.6295 Rs.5351
Standard Discount: 15%
You Save: Rs.944
Magnetic Service:Secrets For Creating Passionately Devoted Customers
[Paperback - 2006]
chip r. bell
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $18.95
Our Price: Rs.4395 Rs.3736
Standard Discount: 15%
You Save: Rs.659
Inside Your Customer's Imagination:5 Secrets For Creating Breakthrough Products, Services, And Solutions
[Hardback - 2020]
chip r. bell
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $27.95
Our Price: Rs.6695 Rs.5691
Standard Discount: 15%
You Save: Rs.1004
Managers As Mentors:Building Partnerships For Learning
[Paperback - 2013]
chip r. bell
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $22.95
Our Price: Rs.5495 Rs.4671
Standard Discount: 15%
You Save: Rs.824
Dance Lessons:Six Steps To Great Partnership In Business And Life
[Hardback - 1998]
chip r. bell
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $24.95
Our Price: Rs.6295 Rs.5351
Standard Discount: 15%
You Save: Rs.944

Bestsellers in Business

View All
Who Moved My Cheese? An Amazing Way To Deal With Change In Your Work And In Your Life
[Paperback - 1999]
dr spencer johnson
In Stock
List Price: £8.99
Our Price: Rs.1295 Rs.1165
Standard Discount: 10%
You Save: Rs.130
Principles: Life And Work
[Hardback - 2017]
ray dalio
In Stock
List Price: £30
Our Price: Rs.7795 Rs.7015
Standard Discount: 10%
You Save: Rs.780
Tools Of Titans: The Tactics, Routines And Habits Of Billionaires, Icons And World-Class Performers
[Paperback - 2016]
timothy ferriss
In Stock
List Price: £25
Our Price: Rs.4095 Rs.3685
Standard Discount: 10%
You Save: Rs.410
Linchpin: Are You Indispensable? How To Drive Your Career And Create A Remarkable Future
[Paperback - 2018]
seth godin
In Stock
List Price: £9.99
Our Price: Rs.2195 Rs.1975
Standard Discount: 10%
You Save: Rs.220
Atomic Habits: An Easy And Proven Way To Build Good Habits And Break Bad Ones
[Paperback - 2018]
james clear
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £17.99
Our Price: Rs.3895 Rs.3505
Standard Discount: 10%
You Save: Rs.390
The Laws Of Human Nature
[Paperback - 2019]
robert greene
In Stock
List Price: $25
Our Price: Rs.4995 Rs.4495
Standard Discount: 10%
You Save: Rs.500
The Wealth Of Nations
[Paperback - 2003]
adam smith
Out of Stock
Availability in 4-6 weeks on receipt of order
List Price: $9.99
Our Price: Rs.2445 Rs.2200
Standard Discount: 10%
You Save: Rs.245
Freakonomics: A Rogue Economist Explores The Hidden Side Of Everything
[Paperback - 2009]
steven d. levitt
In Stock
List Price: £5.99
Our Price: Rs.1395 Rs.1255
Standard Discount: 10%
You Save: Rs.140
Rich Dad Poor Dad: What The Rich Teach Their Kids About Money That The Poor And Middle Class Do Not!
[Paperback - 2017]
robert t. kiyosaki
In Stock
List Price: $8.99
Our Price: Rs.2295 Rs.2065
Standard Discount: 10%
You Save: Rs.230
Chip War: The Fight For The World's Most Critical Technology
[Paperback - 2022]
chris miller
On Demand
Availability in 2-4 weeks on receipt of order
List Price: £14.99
Our Price: Rs.4195 Rs.3566
Standard Discount: 15%
You Save: Rs.629
The World For Sale: Money, Power And The Traders Who Barter The Earth's Resources
[Paperback - 2022]
javier blas
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £10.99
Our Price: Rs.2545 Rs.2290
Standard Discount: 10%
You Save: Rs.255
How Big Things Get Done: The Surprising Factors Behind Every Successful Project, From Home Renovations To Space Exploration
[Paperback - 2023]
bent flyvbjerg
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £16.99
Our Price: Rs.3845 Rs.3460
Standard Discount: 10%
You Save: Rs.385