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The Buzz: 50 Little Things That Make A Big Difference To Worldclass Customer Service [Paperback-2004]
David Freemantle
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Publisher: Nicholas Brealey Uk | ISBN: 9781857883473 | Pages: 128

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.

About the Author

David Freemantle is the founder of Superboss Ltd ( He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.

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