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Cultural differences among members of a group, be it a multinational business team or a multinational family, are frequently the source of misunderstanding and conflict. Using stories from a variety of cultures to illustrate techniques for resolving or at least reducing culture-inspired conflicts, LeBaron, Pillay and contributors from around the globe demystify the intricate and important relationships between conflict and culture. The authors describe processes and identify the tools and skills that make for successful conflict resolution. The stories, which are at the heart of the book, are from a variety of cultures and geographic locations and have application for groups in all kinds of settings: business, law, social services, government, non-governmental agencies, academia, even families.

About the Author

Michelle Lebaron is professor of law and director of the UBC Program on Dispute Resolution. She consults on intercultural conflict around the world and is the author of three previous books, Bridging Cultural Conflicts: A New Approach for a Changing World, and Bridging Troubled Waters: Conflict Resolution From the Heart, Venashri Pillay is a senior researcher with ACCORD in South Africa and is completing her PhD in conflict analysis and resolution at George Mason University. She has practiced social work in diverse communities in South Africa and the United States.

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