Description

Ditch the negative mental habits that derail conversations and destroy projects, and discover a framework for forging authentic, enduring, and productive connections.

We live in conversations like fish live in water—we’re in them all the time, so we don’t think about them much. As a result, we often find ourselves stuck in cyclical patterns of unproductive behaviors. We listen half-heartedly, react emotionally, and respond habitually, like we're on autopilot.

This book is a practical guide for thoughtfully reflecting on conversations so we can avoid the common pitfalls that cause our relationships and work to go sideways. Chuck Wisner identifies four universal types of conversations and offers specific advice on maximizing the effectiveness of each:

• Storytelling—Investigate the stories we tell ourselves about ourselves and others
• Collaborative—Explore the way our stories and other people’s stories interact
• Creative—See new possibilities and discover unforeseen solutions
• Commitment—Make promises we know we can keep

About the Author

Chuck Wiser is president of Wisner Consulting. His client list includes companies such as Google, Rivian, Apple, Tesla, Harvard Business School, Ford, and Chrysler. Wisner was a senior affiliated mediator with the Harvard Mediation Program and was among the first to be certified through the Mastering the Art of Professional Coaching program at the Newfield Institute. He was also a specialist in organizational learning and leadership as an affiliate with MIT’s Center for Organizational Learning.