The Power Of Positive Confrontation: The Skills You Need To Handle Conflicts At Work, At Home, Online, And In Life

Description

The step-by-step guide to tackling conflict-personal or professional-including a section on navigating sticky situations online. When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is The Power of Positive Confrontation. This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation. The Power of Positive Confrontation reveals:The consequences of not confronting or of confronting negatively;How to accurately assess what is bothering you and why;Three essential steps of polite and powerful confrontation;Vital verbal and nonverbal skills that make or break communication, including common language pitfalls;Strategies for assertive communication, whether face to face, in writing, by phone, or online.

About the Author

Barbara Pachter is president of Pachter & Associates. She is an internationally renowned business etiquette and communications speaker and coach who has delivered more than 2,100 seminars throughout the world.Pachter’s client list boasts many notable organizations, including Bayer, Campbell Soup, Cleveland Clinic, Moody’s, Novartis, Pfizer, and Wawa.“The Essentials of Business Etiquette: How to Greet, Eat, and Tweet your Way to Success” (McGraw-Hill, 2013) is her 10th book.She is also the author of "The Power of Positive Confrontation," second edition to be released June 2014, "New Rules@Work," and "When the Little Count...And They Always Count."