"Written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively, this book provides an understanding for managing conflicts at all levels--interpersonal, intergroup, organizational, and international. Each chapter focuses around a central case or illustration of the practice with a discussion for both training and direct intervention. This new edition includes companion downloadable chapters and new information on conflict resolution and IT, social networks, schools, families, environment and much more"--
About the Author
Peter Coleman is a professor of psychology and education at Teachers College and the Earth Institute at Columbia University and the director of Columbia s International Center for Cooperation and Conflict Resolution. He is also a New York State certified mediator and experienced consultant whose clients include IBM, Citibank, the United Nations, the World Bank, and the U.S. State Department.
Robert Ferguson is a psychologist and executive coach who has provided consulting, conflict resolution, mediation and leadership training to organizations including Credit Suisse (USA), Merrill Lynch, Ahlstrom, Kennametal, KBI Biopharma and Aegon.o
Please use your Email instead of your Username to login.
Caution: Deleting Your Account will permanently remove all associated data, which cannot be recovered.
Your cart's total less than the Gift Card value. If you checkout now, the remaining amount will elapse as Gift Cards are for one time use only. Continue Shopping to fully consume your Gift Card.
The Transaction was unsuccessfull. Please try again.