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Getting To Resolution:Turning Conflict Into Collaboration
[Paperback - 2009]
stewart levine
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Category: Business
Sub-category: Management
Publisher: Berrett-koehler Publishers | ISBN: 9781576757710 | Pages: 312
Shipping Weight: .403 | Dimensions: 5.5 x .74 x 8.5 inches

Description

Adversarial models for dealing with conflict waste time, money, and energy. They satisfy no one, so the conflict ends up resurfacing in a different form. Stewart Levine’s “resolutionary” alternative goes beyond compromise and capitulation. He offers ten guiding principles that stop anger and resentment cold and enable both sides to return to productive, satisfying, functional relationships. Levine’s seven-step conversational process fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution. This second edition has been thoroughly revised with new examples; new tools; new material about communication, trust building, and virtual collaboration; and a more global outlook.

About the Author

Stewart Levine has been called an “empowerment guru” who creates agreement and resolution in the most difficult circumstances. He is the founder of ResolutionWorks, a consulting and training organization dedicated to providing skills and ways of thinking that people will need to thrive in the next millennium. He spent ten years practicing law before becoming an award-winning marketing executive at AT&T, where he was recognized as a pioneer “intrapreneur.” He uses his approach to form teams and joint ventures in a variety of situations. Organizations he has worked for, in the United States and abroad, include American Bar Association, American Express, Chevron, ConAgra, Deloitte & Touche, DC Office of Corporation Counsel, EDS, General Motors, Oracle, IBM, Kaiser, Herman Miller, Hewlett-Packard, Honda, Safeco Insurance, Stanford University, University of San Francisco, and the U.S. Departments of Agriculture and the Navy.

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