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Win the Heart:How To Create a Culture Of Full Engagement
[Hardback - 2019]
mark miller
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Category: Business
Sub-category: Leadership
Additional Category: Business - General - Management
Publisher: Berrett-koehler Publishers | ISBN: 9781523099870 | Pages: 160
Shipping Weight: .38 | Dimensions: 5.81 x .63 x 8.81 inches

Description

Employee engagement is shockingly low--but it's not an employee problem; it's a leadership problem. Bestselling author Mark Miller says it's up to leaders to create a workplace where their employees truly want to be--and he reveals four keys to doing it.

Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership--employees who really care about their work, their coworkers, and the organization can supercharge a company's success. But for many years, engagement has been suffering. Gallop reports that 70 percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process.

In the fourth book in Miller's High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It's a journey that takes him literally all over the world--from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news.

Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again.

About the Author

My career at Chick-fil-A began over forty years ago as an hourly team member in one of the local restaurants. Shortly thereafter, I became the sixteenth corporate employee — my first job: working in the warehouse. Since that day, I have worked all across the business from starting our Corporate Communications group and our Quality & Customer Satisfaction Team to leading in Restaurant Operations, Training & Development, Leadership Development and more!For the last twenty years, I have focused much of my time on serving leaders, helping them grow themselves, their teams, and their organizations. In addition to my role at Chick-fil-A, I’ve also had the privilege to teach and lead in not-for-profit organizations domestically and globally. Although the context is different in every organization, the problems have common roots and so do the solutions.Along the way, I have been fortunate to author (and co-author) a few books – eight and counting. Today, more than a million books are in print in 25+ languages. My approach to writing has always been to find what is true in principle and figure out how to make it applicable to the real world.

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