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Good Services: How To Design Services That Work
[Paperback - 2020]
louise downe
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Category: Business
Sub-category: Management
Publisher: Laurence King Uk | ISBN: 9789063695439 | Pages: 224
Shipping Weight: .345 | Dimensions: null
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Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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