Advanced Search Request a Book

ORDERS

Readings Orders 0

DEMANDS

Readings Demands 0

A Complaint Is a Gift Workbook:101 activities, Exercises, and Tools To Learn From Critical Feedback and Recover Customer Loyalty
[Paperback - 2022]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $22.95
Our Price: Rs.5445 Rs.4628
Standard Discount: 15%
You Save: Rs.817
Category: Business
Sub-category: Sales & Marketing
Additional Category: Planning & Development - Self Improvement
Publisher: Berrett-koehler Publishers | ISBN: 9781523002979 | Pages: 256
Shipping Weight: .352 | Dimensions: 6 x .67 x 9 inches

Description

Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.

A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.
 
Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow’s updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks.
 
A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.

About the Author

null

Also by the Same Author

View All
Emotional Value:Creating Strong Bonds With Your Customers
[Hardback - 2000]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $27.95
Our Price: Rs.6995 Rs.5946
Standard Discount: 15%
You Save: Rs.1049
Branded Customer Service:the New Competitive Edge
[Paperback - 2006]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $22.95
Our Price: Rs.5595 Rs.4756
Standard Discount: 15%
You Save: Rs.839
A Complaint Is A Gift, 3rd Edition:How To Learn From Critical Feedback And Recover Customer Loyalty
[Paperback - 2022]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $24.95
Our Price: Rs.5745 Rs.4883
Standard Discount: 15%
You Save: Rs.862
Smart Videoconferencing:New Habits For Virtual Meetings
[Paperback - 2002]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $18.95
Our Price: Rs.4595 Rs.3906
Standard Discount: 15%
You Save: Rs.689

Bestsellers in Business

View All
Who Moved My Cheese? An Amazing Way To Deal With Change In Your Work And In Your Life
[Paperback - 1999]
dr spencer johnson
In Stock
List Price: £8.99
Our Price: Rs.1295 Rs.1165
Standard Discount: 10%
You Save: Rs.130
Principles: Life And Work
[Hardback - 2017]
ray dalio
In Stock
List Price: £30
Our Price: Rs.7795 Rs.7015
Standard Discount: 10%
You Save: Rs.780
Tools Of Titans: The Tactics, Routines And Habits Of Billionaires, Icons And World-Class Performers
[Paperback - 2016]
timothy ferriss
In Stock
List Price: £25
Our Price: Rs.4095 Rs.3685
Standard Discount: 10%
You Save: Rs.410
Linchpin: Are You Indispensable? How To Drive Your Career And Create A Remarkable Future
[Paperback - 2018]
seth godin
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £9.99
Our Price: Rs.2195 Rs.1975
Standard Discount: 10%
You Save: Rs.220
Atomic Habits: An Easy And Proven Way To Build Good Habits And Break Bad Ones
[Paperback - 2018]
james clear
In Stock
List Price: £17.99
Our Price: Rs.3895 Rs.3505
Standard Discount: 10%
You Save: Rs.390
The Laws Of Human Nature
[Paperback - 2019]
robert greene
In Stock
List Price: $25
Our Price: Rs.4995 Rs.4495
Standard Discount: 10%
You Save: Rs.500
The Wealth Of Nations
[Paperback - 2003]
adam smith
Out of Stock
Availability in 4-6 weeks on receipt of order
List Price: $9.99
Our Price: Rs.2445 Rs.2200
Standard Discount: 10%
You Save: Rs.245
Freakonomics: A Rogue Economist Explores The Hidden Side Of Everything
[Paperback - 2009]
steven d. levitt
In Stock
List Price: £5.99
Our Price: Rs.1395 Rs.1255
Standard Discount: 10%
You Save: Rs.140
Rich Dad Poor Dad: What The Rich Teach Their Kids About Money That The Poor And Middle Class Do Not!
[Paperback - 2017]
robert t. kiyosaki
In Stock
List Price: $8.99
Our Price: Rs.2295 Rs.2065
Standard Discount: 10%
You Save: Rs.230
Chip War: The Fight For The World's Most Critical Technology
[Paperback - 2022]
chris miller
On Demand
Availability in 2-4 weeks on receipt of order
List Price: £14.99
Our Price: Rs.4195 Rs.3566
Standard Discount: 15%
You Save: Rs.629
The World For Sale: Money, Power And The Traders Who Barter The Earth's Resources
[Paperback - 2022]
javier blas
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £10.99
Our Price: Rs.2395 Rs.2155
Standard Discount: 10%
You Save: Rs.240
How Big Things Get Done: The Surprising Factors Behind Every Successful Project, From Home Renovations To Space Exploration
[Paperback - 2023]
bent flyvbjerg
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £16.99
Our Price: Rs.3845 Rs.3460
Standard Discount: 10%
You Save: Rs.385