Advanced Search Request a Book

ORDERS

Readings Orders 0

DEMANDS

Readings Demands 0

A Complaint Is a Gift, 3rd Edition:How To Learn From Critical Feedback and Recover Customer Loyalty
[Paperback - 2022]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $24.95
Our Price: Rs.5745 Rs.4883
Standard Discount: 15%
You Save: Rs.862
Category: Business
Sub-category: Sales & Marketing
Additional Category: Planning & Development - Self Improvement
Publisher: Berrett-koehler Publishers | ISBN: 9781523002931 | Pages: 224
Shipping Weight: .306 | Dimensions: 6.06 x .57 x 9.06 inches

Description

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.

The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.

This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience—something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic.

Handling complaints doesn’t have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.

About the Author

null

Also by the Same Author

View All
Emotional Value:Creating Strong Bonds With Your Customers
[Hardback - 2000]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $27.95
Our Price: Rs.6995 Rs.5946
Standard Discount: 15%
You Save: Rs.1049
Branded Customer Service:the New Competitive Edge
[Paperback - 2006]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $22.95
Our Price: Rs.5595 Rs.4756
Standard Discount: 15%
You Save: Rs.839
A Complaint Is A Gift Workbook:101 Activities, Exercises, And Tools To Learn From Critical Feedback And Recover Customer Loyalty
[Paperback - 2022]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $22.95
Our Price: Rs.5445 Rs.4628
Standard Discount: 15%
You Save: Rs.817
Smart Videoconferencing:New Habits For Virtual Meetings
[Paperback - 2002]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $18.95
Our Price: Rs.4595 Rs.3906
Standard Discount: 15%
You Save: Rs.689

Bestsellers in Business

View All
Who Moved My Cheese? An Amazing Way To Deal With Change In Your Work And In Your Life
[Paperback - 1999]
dr spencer johnson
In Stock
List Price: £8.99
Our Price: Rs.1295 Rs.1165
Standard Discount: 10%
You Save: Rs.130
Principles: Life And Work
[Hardback - 2017]
ray dalio
In Stock
List Price: £30
Our Price: Rs.7795 Rs.7015
Standard Discount: 10%
You Save: Rs.780
Tools Of Titans: The Tactics, Routines And Habits Of Billionaires, Icons And World-Class Performers
[Paperback - 2016]
timothy ferriss
In Stock
List Price: £25
Our Price: Rs.4095 Rs.3685
Standard Discount: 10%
You Save: Rs.410
Linchpin: Are You Indispensable? How To Drive Your Career And Create A Remarkable Future
[Paperback - 2018]
seth godin
In Stock
List Price: £9.99
Our Price: Rs.2195 Rs.1975
Standard Discount: 10%
You Save: Rs.220
Atomic Habits: An Easy And Proven Way To Build Good Habits And Break Bad Ones
[Paperback - 2018]
james clear
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £17.99
Our Price: Rs.3895 Rs.3505
Standard Discount: 10%
You Save: Rs.390
The Laws Of Human Nature
[Paperback - 2019]
robert greene
In Stock
List Price: $25
Our Price: Rs.4995 Rs.4495
Standard Discount: 10%
You Save: Rs.500
The Wealth Of Nations
[Paperback - 2003]
adam smith
Out of Stock
Availability in 4-6 weeks on receipt of order
List Price: $9.99
Our Price: Rs.2445 Rs.2200
Standard Discount: 10%
You Save: Rs.245
Freakonomics: A Rogue Economist Explores The Hidden Side Of Everything
[Paperback - 2009]
steven d. levitt
In Stock
List Price: £5.99
Our Price: Rs.1395 Rs.1255
Standard Discount: 10%
You Save: Rs.140
Rich Dad Poor Dad: What The Rich Teach Their Kids About Money That The Poor And Middle Class Do Not!
[Paperback - 2017]
robert t. kiyosaki
In Stock
List Price: $8.99
Our Price: Rs.2295 Rs.2065
Standard Discount: 10%
You Save: Rs.230
Chip War: The Fight For The World's Most Critical Technology
[Paperback - 2022]
chris miller
On Demand
Availability in 2-4 weeks on receipt of order
List Price: £14.99
Our Price: Rs.4195 Rs.3566
Standard Discount: 15%
You Save: Rs.629
The World For Sale: Money, Power And The Traders Who Barter The Earth's Resources
[Paperback - 2022]
javier blas
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £10.99
Our Price: Rs.2545 Rs.2290
Standard Discount: 10%
You Save: Rs.255
How Big Things Get Done: The Surprising Factors Behind Every Successful Project, From Home Renovations To Space Exploration
[Paperback - 2023]
bent flyvbjerg
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £16.99
Our Price: Rs.3845 Rs.3460
Standard Discount: 10%
You Save: Rs.385