Advanced Search Request a Book

ORDERS

Readings Orders 0

DEMANDS

Readings Demands 0

Emotional Value:Creating Strong Bonds With Your Customers
[Hardback - 2000]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $27.95
Our Price: Rs.6995 Rs.5946
Standard Discount: 15%
You Save: Rs.1049
Category: Business
Sub-category: Sales & Marketing
Publisher: Berrett-koehler Publishers | ISBN: 9781576750797 | Pages: 336
Shipping Weight: .658 | Dimensions: 6.5 x 1.06 x 9.5 inches

Description

Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.

About the Author

null

Also by the Same Author

View All
Branded Customer Service:the New Competitive Edge
[Paperback - 2006]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $22.95
Our Price: Rs.5595 Rs.4756
Standard Discount: 15%
You Save: Rs.839
A Complaint Is A Gift Workbook:101 Activities, Exercises, And Tools To Learn From Critical Feedback And Recover Customer Loyalty
[Paperback - 2022]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $22.95
Our Price: Rs.5445 Rs.4628
Standard Discount: 15%
You Save: Rs.817
A Complaint Is A Gift, 3rd Edition:How To Learn From Critical Feedback And Recover Customer Loyalty
[Paperback - 2022]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $24.95
Our Price: Rs.5745 Rs.4883
Standard Discount: 15%
You Save: Rs.862
Smart Videoconferencing:New Habits For Virtual Meetings
[Paperback - 2002]
janelle barlow
On Demand
Availability in 4-6 weeks on receipt of order
List Price: $18.95
Our Price: Rs.4595 Rs.3906
Standard Discount: 15%
You Save: Rs.689

Bestsellers in Business

View All
The Lean Startup
[Paperback - 2011]
eric ries
In Stock
List Price: £14.99
Our Price: Rs.3345 Rs.3010
Standard Discount: 10%
You Save: Rs.335
Who Moved My Cheese? An Amazing Way To Deal With Change In Your Work And In Your Life
[Paperback - 1999]
dr spencer johnson
In Stock
List Price: £8.99
Our Price: Rs.1295 Rs.1165
Standard Discount: 10%
You Save: Rs.130
Principles: Life And Work
[Hardback - 2017]
ray dalio
In Stock
List Price: £30
Our Price: Rs.7795 Rs.7015
Standard Discount: 10%
You Save: Rs.780
Tools Of Titans: The Tactics, Routines And Habits Of Billionaires, Icons And World-Class Performers
[Paperback - 2016]
timothy ferriss
In Stock
List Price: £25
Our Price: Rs.4095 Rs.3685
Standard Discount: 10%
You Save: Rs.410
Linchpin: Are You Indispensable? How To Drive Your Career And Create A Remarkable Future
[Paperback - 2018]
seth godin
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £9.99
Our Price: Rs.2195 Rs.1975
Standard Discount: 10%
You Save: Rs.220
Atomic Habits: An Easy And Proven Way To Build Good Habits And Break Bad Ones
[Paperback - 2018]
james clear
In Stock
List Price: £17.99
Our Price: Rs.3895 Rs.3505
Standard Discount: 10%
You Save: Rs.390
The Laws Of Human Nature
[Paperback - 2019]
robert greene
In Stock
List Price: $25
Our Price: Rs.4245 Rs.3820
Standard Discount: 10%
You Save: Rs.425
The Wealth Of Nations
[Paperback - 2003]
adam smith
Out of Stock
Availability in 4-6 weeks on receipt of order
List Price: $9.99
Our Price: Rs.2045 Rs.1840
Standard Discount: 10%
You Save: Rs.205
Freakonomics: A Rogue Economist Explores The Hidden Side Of Everything
[Paperback - 2009]
steven d. levitt
In Stock
List Price: £5.99
Our Price: Rs.1395 Rs.1255
Standard Discount: 10%
You Save: Rs.140
Rich Dad Poor Dad: What The Rich Teach Their Kids About Money That The Poor And Middle Class Do Not!
[Paperback - 2017]
robert t. kiyosaki
In Stock
List Price: $8.99
Our Price: Rs.2295 Rs.2065
Standard Discount: 10%
You Save: Rs.230
Chip War: The Fight For The World's Most Critical Technology
[Paperback - 2022]
chris miller
On Demand
Availability in 2-4 weeks on receipt of order
List Price: £14.99
Our Price: Rs.4195 Rs.3566
Standard Discount: 15%
You Save: Rs.629
The World For Sale: Money, Power And The Traders Who Barter The Earth's Resources
[Paperback - 2022]
javier blas
Out of Stock
Availability in 2-4 weeks on receipt of order
List Price: £10.99
Our Price: Rs.2545 Rs.2290
Standard Discount: 10%
You Save: Rs.255